Refund policy
Because our products are handmade in small batches with the highest quality ingredients, and due to the nature of skincare, body care, and home fragrance items, most purchases are non-returnable and non-refundable once shipped.
We encourage you to read product descriptions carefully before ordering, and if you have any questions about ingredients, scents, or use, please reach out to us at info@juuca.com before completing your purchase.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if an item arrives damaged, defective, or if you received the wrong product. We’ll evaluate the issue and, if approved, send a replacement or issue a store credit.
Exceptions / Non-Returnable Items
All of our products fall into the following categories and therefore cannot be returned:
- Skincare and personal care (soaps, scrubs, oils, butters, lotions, lip balms)
- Home fragrance items (candles)
- Custom sets, special orders, or personalized items
- Sale items and gift cards
Small-Batch Variations
Please note that because our products are handmade in small batches using natural ingredients, slight variations in color, texture, or scent may occur. These natural differences are part of the uniqueness of each batch and are not considered defects.
Exchanges
We do not accept exchanges due to the nature of our products. If your order arrives damaged or incorrect, please contact us at info@juuca.com so we can make it right.
Refunds
Approved refunds (only in cases of damaged or incorrect items) will be issued to your original payment method within 10 business days after confirmation. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@juuca.com.