Shipping policy

Shipping Policy

Last updated: September 3, 2025

Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12:00 PM Pacific Time are considered next-business-day orders.

You’ll receive a confirmation email when your order is placed and a separate email with tracking once it ships.

Shipping Rates & Delivery Estimates

Real-time rates are shown at checkout. Typical timelines after dispatch:

  • Standard (USPS/UPS): 3–7 business days
  • Expedited: 2–3 business days
  • Express: 1–2 business days

Free U.S. shipping: Orders $75+ ship free via Standard.
Please note these are estimates; carriers may experience delays outside our control.

Order Tracking

Once shipped, you’ll get a tracking link by email. Tracking may take up to 24 hours to update after the carrier scans your package. If tracking hasn’t updated after 3 business days, contact us at info@juuca.com.

Address Changes & Order Edits

If you need to change your shipping address or cancel an order, reach out immediately at info@juuca.com. We’ll do our best, but we can’t make changes after an order has shipped. JUUCA isn’t responsible for orders shipped to addresses provided incorrectly at checkout.

Delivery Issues (Lost, Stolen, Damaged)

  • Marked “Delivered” but not received: Please check with household members and neighbors, and look around your property. If still missing after 48 hours, contact the carrier to open a claim and email us with your order number.
  • In-transit & lost: If your package hasn’t moved for 7 business days, contact the carrier to start a trace, then email us. We’ll assist with the claim.
  • Damaged items: Email photos of the packaging and products within 48 hours of delivery so we can help. Save all packing materials until we advise next steps.

Please note JUUCA isn’t responsible for theft after delivery confirmation, but we’ll do our best to support you with carrier claims.

Returns & Refused Deliveries

For our full Returns & Refunds policy, please see this page. Packages returned to us due to refusal, incorrect address, or unclaimed pickup may incur a reship fee and are eligible for a refund minus shipping costs once received back in sellable condition (where applicable).

Warm Weather & Heat-Sensitive Items

Some products (e.g., whipped body butters) may soften or melt in transit during warm weather. This doesn’t affect product safety or quality. If your item arrives soft, place it in a cool area (or refrigerate) to resolidify. Please consider shipping to an address where someone can receive the package promptly.

Holidays & Peak Seasons

Carrier networks can experience delays during holidays and peak seasons. Please order early to allow extra time for delivery.

Questions?

We’re here to help! Contact us at info@juuca.com or call (310) 405-0474.
JUUCA LLC · 2108 N ST #7561, Sacramento, CA, 95816, USA